Confidentiality and security are core values for HOSTELERÍA EL APAMATE S.L., and accordingly, we are committed to guaranteeing the User's privacy at all times and not collecting unnecessary information. Below, we provide you with all the necessary information about our Privacy Policy regarding the personal data we collect, explaining:
Who is responsible for processing your data.
The purposes for which we collect the data we request.
What legitimizes the processing of your data.
How long we retain your data.
To whom your data is communicated.
What your rights are.
Data Controller
HOSTELERÍA EL APAMATE S.L. (B88406038)
C. de Azcona, 36, Salamanca, 28028 Madrid, Spain
Email: supervision@tapeate.com
Hereinafter, 'HOSTELERÍA EL APAMATE S.L.', 'We' or the 'Data Controller'.
Personal Data
Personal Data refers to any information or data that can identify you, directly or indirectly. Personal Data includes information such as your name, surname, and email address, among others. It may also include unique numeric identifiers such as your computer’s IP address, as well as information we obtain through cookies.
In short, this Privacy Policy covers all personal data collected and used by HOSTELERÍA EL APAMATE S.L. through the Platform.
Hereby, the user (you) guarantees that the Personal Data provided is true and accurate and commits to notifying any changes or modifications to it. Any loss or damage caused to the website, the Data Controller, or any third party by providing erroneous, inaccurate, or incomplete information in the forms will be the sole responsibility of the user. If Last believes there are reasonable grounds to doubt the truthfulness, accuracy, or completeness of the data provided, it may deny you access and use of the website and/or any of its content and/or services, now or in the future.
We may collect or receive your data through our website or forms, among others. In some cases, you provide your Personal Data directly (for example, when you contact us), or in other cases, we collect it (for example, using cookies to understand how you use our website).
Purposes, Legitimation, and Retention of the data sent through:
Contact Form
Personal data collected: Name, surname, email, and phone number.
Purposes: To provide you with a way to contact us and respond to your information requests, including by electronic means (email, SMS, WhatsApp).
Legitimacy: Your express consent and the legitimate interest of HOSTELERÍA EL APAMATE S.L..
Retention: Once your request has been answered or resolved, if no new processing has been generated.
Live Chat
You have access to an internal instant messaging system to communicate directly with Us. In these cases, you are free to share any type of information, including personal data, for which We will be the Data Controller if necessary.
Purposes: To respond to your information request.
Legitimacy: Your consent when requesting information from us through the instant messaging service.
Retention: Once your request has been answered or resolved, if no new processing has been generated.
'Call Back' Form
If you do not find the information you need on our website, you can fill out a form with your phone number, so that one of our agents can call you back for free.
Personal data collected: Phone number.
Purposes: To provide you with a way to contact us and respond to your information request.
Legitimacy: Your consent when providing your phone number for us to contact you, and the legitimate interest of HOSTELERÍA EL APAMATE S.L..
Retention: Once your request has been answered or resolved, if no new processing has been generated.
Sending Emails
Purposes: To respond to your information requests, address your inquiries, and answer your questions or doubts. If we receive your Curriculum Vitae (CV), your personal and curricular data may be included in our databases to participate in our current and future selection processes.
Legitimacy: The user consent when requesting information through email or sending us their CV to participate in our selection processes.
Retention: Once your email request has been resolved, if no new processing has been generated. If we receive your CV, your data may be retained for up to one year for future selection processes.
Obligation to provide us with your personal data and consequences of not doing so.
Providing personal data requires a minimum age of 18, or, if applicable, sufficient legal capacity to contract.
The personal data requested is necessary to manage your requests and/or provide you with the services you may contract, so if you do not provide it, we will not be able to properly assist you or provide the requested service.
In any case, we reserve the right to decide whether or not to include your personal data and other information in our databases.
Recipients of your Data
The Personal Data we collect from you may be processed by members of HOSTELERÍA EL APAMATE S.L.'s staff, based on legitimate interest, to carry out administrative tasks.
Additionally, your personal data may be communicated to:
Third parties who assist us in managing leads, providing IT services, such as platform providers, hosting services, maintenance and support for our databases, as well as our software and applications that may contain data about you.
Third parties who assist us in providing digital services, loyalty programs, identity management, ratings and reviews, CRM, web analytics, and search engines.
Advertising agencies, marketing, digital media, and social networks, to help us offer advertising, marketing campaigns, and analyze their effectiveness, as well as manage your contact and inquiries.
Third parties for legal compliance.
We will ensure that any communication of your personal information made by us or those third parties with whom we share your personal information complies with the applicable laws.
Rights Regarding Your Personal Data
Anyone can withdraw their consent at any time, where such consent has been granted for the processing of their data. Under no circumstances will the withdrawal of this consent condition the execution of relationships generated previously.
You may also exercise the following rights:
Request access to your personal data or its rectification when inaccurate.
Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Request the limitation of its processing under certain circumstances.
Request opposition to the processing of your data for reasons related to your particular situation.
Request the portability of the data in the cases provided by law.
Other rights recognized by applicable regulations.
Where and how to request your Rights: By writing to the controller at their postal or electronic address (indicated in section 1), stating the reference “Personal Data,” specifying the right you wish to exercise and regarding which personal data.
In case of disputes with HOSTELERÍA EL APAMATE S.L. regarding the processing of your data, you can file a complaint with the Data Protection Agency.
Security of Your Personal Data
To safeguard the security of your personal data, we inform you that we have adopted all necessary technical and organizational measures to ensure the security of the personal data provided, protecting it from alteration, loss, and unauthorized processing or access.
Updating Your Data
It is important that, for us to keep your personal data up to date, you notify us of any changes to it; otherwise, we cannot be held responsible for its accuracy.
We are not responsible for the Privacy Policy regarding personal data that you may provide to third parties through the links available on our website.
Contact
If you have any questions or concerns about how we treat and use your personal data or wish to exercise any of the rights described above, please contact supervision@tapeate.com.
Date of Publication: August 22, 2019